Frequently Asked Questions

What is Change?

Change is a crypto bank offering a wide range of financial services including a bank card, investment opportunities on a global marketplace, cryptocurrencies, insurance and more.

What is Change Wallet?

The Change Wallet is a multi-asset blockchain wallet supporting a growing number of cryptocurrencies. Users are able to send and receive cryptocurrencies as well as pay for products and services.

How does Change Wallet work?

The wallet is created seamlessly upon signing up with Change. Users can access their wallets through the Change phone app. Payments and investments can be easily made through the app by entering the recipient’s address or by using a QR-code. Cryptocurrency balances can be checked similarly to the bank mobile apps.

Are my funds safe?

Change wallets are secured by applying the highest industry standards. The funds are secured by a combination of hot and cold storage solutions. Change user wallets are further protected by multi-signature (P2SH) solution providing high security and HD features providing additional privacy.

How do I set up my account?

Setting up an account with Change is quick & easy. Simply download the app, key in required details and your account along with the blockchain wallet is all set up. How do I transfer cryptocurrencies to my Change account? Upon setting up an account with Change, every user receives a wallet address. If a user has assets in other wallets, they can just transfer them to the new wallet using the address provided by Change.

What is Change Card?

The Change card is a premium debit card which enables Change users to spend cryptocurrencies to buy goods and services and withdraw funds from ATMs all over the world. Card users can spend every supported digital asset in the Change wallet, with the list of supported assets growing steadily.

How do real world payments work with cryptocurrencies?

Change users are not required to convert their cryptoassets into fiat in order to pay to merchants or withdraw cash from ATMs. Upon payment or cash withdrawal, the system checks whether the user has a sufficient amount of cryptocurrency in their wallets and deducts this amount from the user’s wallet. Conversion from cryptocurrencies to fiat is done according to the exchange rate of the partnering cryptocurrency exchange. These rates are displayed to card users real-time inside the app.

Where is Change Card accepted?

The Change Card is accepted at millions of online and offline locations worldwide.

What are the benefits of using Change Card?

Any time a user makes a payment using Change Card, he or she will receive a 0.05% rebate in the form of Change Token. The rebate will double if the user pays using Change Token. This incentive benefits token users and holders, as it ensures that the currency is constantly being traded, making it more desirable and valuable.

What is Change Marketplace?

The Change marketplace allows users to invest into stocks, P2P loans, real-estate or other investments directly from the Change mobile app.

What does Change Marketplace do different?

The Change Marketplace allows investors to access a wide range of investment services while performing KYC just once and depositing funds into a single wallet. Upon doing this, investors access all services at once and control their entire portfolio from a single dashboard.

How do I invest?

Investing is simple. Users will access the marketplace through the Change phone app, they then scan for investment opportunities, find an investment they like and decide upon the investment sum. Upon investing, the user will send cryptocurrencies into the designated wallets.

How can high-growth companies join the Marketplace?

The Change app has an API TPSPs can use to integrate their offerings with Change. TPSP requests can be sent to Change via our contact us page.

Are my investments safe?

Change wallets and investment accounts are secured by industry-standard security solutions both on the blockchain side and the TPSP side.

What is an token sale?

A token sale is an event in which a new cryptocurrency project sells part of its cryptocurrency tokens to early adopters and enthusiasts in exchange for money today. Token sales provide a way for cryptocurrency project creators to raise money for their operations.

Why are you issuing your own cryptocurrency?

Firstly, Change Token is designed to be the flagship currency of Change’s ecosystem, facilitating fund transfers between different investment opportunities and financial services. Secondly, by allowing investors to buy Change Token, we allow early supporters and enthusiasts to become part of Change’s journey.

How is this Token sale different?

The Change team is uniquely positioned to follow through on this ambitious project. The effort is spearheaded by 3 experienced financial technology CEOs and supported by industry professionals and established mentors in the industry. Financial technology companies in this project are licensed by a variety of Southeast Asian financial regulators, most notably the Monetary Authority of Singapore (MAS). The Change company is based in Singapore, a global financial and innovation hub. It is a well-suited location for finding world class developers, financial industry experts and other key competencies to help this project succeed.

When will your Token sale take place?

The Change Token Sale will start on the 16th of September 7PM SGT time. The pre-sale will take place a few weeks prior to the sale with the exact date and time to be announced soon via email. Make sure you are subscribed to Change’s updates.

How do I invest in Change’s Token sale?

To take part of the Token sale you will have to send ether to a predestined address. Due to security concerns, this address will be shown promptly prior to the launch of the pre-sale. It is advised to triple-check the public address upon sending ether to make sure funds are not mistakenly sent to an address with very similar characters used by bad actors.

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